Privacy Policy

Last Updated: 8 July 2024

YESUAH ARK COMMUNITY (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you interact with us.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, address, email address, phone number.
• Demographic Information: Age, gender, date of birth.
• Service Usage Information: Details about your interactions with our services, including food bank visits, educational support sessions, and physical well-being activities.
• Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Communication Data: Information contained in any correspondence with us, including emails, messages, and contact form submissions.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide you with the services you request, such as food assistance, educational support, and physical well-being activities.
• Communication: To communicate with you regarding our services, respond to your inquiries, and provide updates.
• Improvement: To understand how our services are used and to improve our offerings.
• Legal Obligations: To comply with legal and regulatory requirements.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have provided consent for us to process your information.
• Contractual Necessity: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract.
• Legal Obligation: Where processing is necessary to comply with a legal obligation.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our services and ensuring the security of our operations.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party service providers who perform functions on our behalf, such as IT support, email communication services, and data analytics.
• Legal and Regulatory Authorities: When required to comply with legal obligations or protect our rights and interests.
• Community Partners: With your consent, we may share information with partner organisations to enhance the support and services we provide.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or damage. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the following rights regarding your personal information:

• Access: To request access to your personal information and obtain a copy.
• Correction: To request correction of any inaccurate or incomplete information.
• Erasure: To request the deletion of your personal information.
• Restriction: To request the restriction of processing your personal information.
• Objection: To object to the processing of your personal information based on legitimate interests.
• Data Portability: To request the transfer of your personal information to another organisation.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

YESUAH ARK COMMUNITY